I'm having major problems with a phone tracking service and could really use some help from you all. Here's the rundown: I signed up for a trial that was supposed to cost $0.89 for 24 hours, but then I was hit with a $49.80 charge for a monthly subscription three days later. The auto-renewal terms weren't clear, and I never agreed to the subscription. On top of that, the tracking feature is completely off; it showed a location that's 200 km away from where the phone actually is! Also, the service requires the target to click a link to be tracked, which makes it pretty pointless. I've tried to cancel the subscription and get a refund through support, but all I got back was an automated reply. It's been 72 hours, and no real response from them. I can't even find a 'Cancel' button on their confusing website. I've checked my bank statement to verify the charges and even cleared my browser cache to rule out any issues on my end. I sent a follow-up email, but still no reply.
Here's what I need help with:
1. How do I cancel this subscription and get my money back if they don't respond? Has anyone disputed charges through their bank before?
2. Is there a way to block any future charges through my bank? What info do I need for that?
3. After using their site, my browser's been a bit slow (I'm on Chrome). How can I check if there are any hidden tracks or cookies left behind?
3 Answers
As for the browser slowdown, in Chrome, go to Settings > Privacy and Security > Clear Browsing Data. Clear cookies and cached data for the last month. You can also check Chrome’s Task Manager (Shift + Esc) to see if any extensions are hogging the CPU. If you're worried about trackers, try adding a privacy extension like uBlock Origin from the Chrome Web Store—it blocks most tracking scripts.
You should definitely explain to your bank that you didn’t consent to the subscription—they might be able to reverse the charge. Make sure to have your transaction ID handy. Also, ask your bank if they can block future charges from this merchant—Visa typically allows that. Good luck!
Thanks for the advice!
To check for trackers, you can use Chrome's Developer Tools. Press F12 to open it, go to the 'Application' tab, and look for 'Cookies' on the left. Check for any strange cookies associated with the site, and feel free to delete any that seem suspicious. Also, it's a good idea to run a scan with Windows Defender if you think something might be malicious on your system. Hope that helps!
Thanks for the step-by-step!
Appreciate the detailed steps!