I'm curious about large IT organizations, particularly those with over 20,000 employees. How common is it for them to lack off-hours support for critical issues like password resets or dealing with lost or stolen laptops? For example, what happens if an executive's laptop is taken overnight? Is this a big risk for sensitive data? I'm interested in hearing your experiences and insights on this topic, especially from big companies like Oracle, Dell, Intel, or Apple. Thanks!
8 Answers
Honestly, this sounds a bit overblown! If it's a major issue, companies typically have someone available at all hours to deal with it.
In my experience, it's all about setting up a solid procedure. There’s usually always someone to escalate to, even if coverage isn’t explicitly 24/7.
Almost every organization has some form of password self-service management these days. It just makes sense to have that in place.
Why would a stolen laptop even pose a risk? Most large organizations should have full disk encryption in place. Plus, having a solid support and escalation process means you might not even need 24/7 coverage. I’d suggest looking online for security practices; you might find useful recommendations there.
My old company had some serious issues managing devices. Sometimes, we needed to quarantine devices for security. Having on-call support for emergencies is definitely beneficial, although it’s not always about stolen devices.
I know a big bank that struggles even during normal hours, so I can’t imagine how they would handle emergencies outside of that!
If a stolen laptop is a serious concern for your company's IT security, there might be bigger issues at play than just needing 24/7 support.
Exactly! You have to be prepared for unexpected situations. Even if you have encrypted hard drives, there's still the risk of someone seeing your password and then stealing your device.
We have a 24/7 IT support team, with six staff members. However, we've experienced very high turnover—losing 12 employees in just three years. It can be tough to maintain consistency with support.
Sure, but what if an executive is logged in when their laptop gets stolen? There are definitely scenarios that can create big problems, so can we just dismiss the need for constant support?