I've set up a Microsoft 365 tenant for a client and assigned Business Standard licenses, but SharePoint and OneDrive aren't available in the user accounts, and I can't find the SharePoint admin center on the main admin page. The expected URL for the admin center isn't working either, although other services like Exchange Online are functioning properly. I reached out to Microsoft Support, and my issue was escalated 15 days ago, yet I'm still unable to access the SharePoint Admin Center. Has anyone else faced this kind of problem?
2 Answers
I had a similar issue once where the problem was actually with missing DNS records. I created a support ticket via the M365 portal and had to escalate a few times, but in the end, they fixed it by recreating the tenant setup and adding the necessary DNS records. It was quite the hassle!
Have you checked if a license has actually been assigned to a user account? There are some features that won't get provisioned until at least one user is licensed. Make sure it’s all set there!
Yes, all licenses have been assigned to the users.
That's rough! What DNS records were missing for you? How can I check this on my end?