I'm working as the solo IT person for a non-profit organization and I'm exploring options for remote assistance tools. I've looked at a few options like Quick Assist, TeamViewer (currently using this at $25/month), Zoho Assist (ranging from $15 to $30/month with unattended access), and Intune Remote Help (which costs $3 per license per enrolled device). However, while Microsoft offers Business Premium to non-profits, it doesn't include Intune Remote. I'm particularly interested in understanding the feasibility of implementing Entra, Intune, LAPS, and RDP together. Has anyone else gone through this process? I know costs are usually low, but it's essential for us to make every penny count in a non-profit setting.
5 Answers
We've utilized a mix of Entra, Intune, LAPS, and Quick Assist. Quick Assist gets the job done, but it's not the greatest tool out there. Honestly, it can be a bit clunky.
Consider looking into BeyondTrust remote support—it's decent, though I have no idea about the pricing anymore.
Our organization paid around $4700 a year for it, so it's on the pricier side.
I really like Splashtop—a business plan is around $300 a year for one agent. It’s straightforward for users to access, and you just need to check the box to log in as an admin whenever required.
Yeah, Splashtop works smoothly across both Windows and Macs. Their SOS support for attended connections is another solid feature.
I believe Intune Remote Help is actually priced per user, not per device. There might be a significant discount for non-profits, so it's worth checking. If you're considering it, keep in mind you might need 56 licenses, which could end up being $196/month at $3.50 each. It doesn’t look like you're getting the non-profit pricing you do for other licenses, unfortunately.
Yeah, our Intune suite is only about $4 for non-profit rates, which is quite a deal for what you get!
If you need those licenses, just remember to check everything on the Admin Portal to find the best pricing.
You should definitely check Action1; it's free for up to 200 devices. It primarily helps with patching but also includes basic remote control features, which could suit your needs pretty well.
Action1 is great for maintaining updates and it works effectively for remote assistance too!
I encountered the same issue with Quick Assist. It turns black when UAC prompts show up. I usually just share the password with users directly since RDP can feel more complicated compared to Quick Assist.