Hey everyone,
I'm having some frustrating problems with my ASUS ROG STRIX G18 laptop. It started with blue screen errors (BSODs) when I was watching YouTube on Firefox, specifically getting a "hypervisor error" message. I tried disabling some hypervisor settings and intelppm since they appeared in my minidumps. This seemed to reduce the BSODs, but then Firefox began crashing a lot—sometimes the entire browser or just specific tabs.
Now, things are stable with Firefox, but I'm experiencing frequent crashes while playing Overwatch. Interestingly, games like Monster Hunter Wilds and Hades II run fine without any issues.
I suspect it might be a hardware problem. I've run some diagnostics using Command Prompt to check my CPU, which took quite a while, and I also retried some MyASUS and BIOS diagnostic tools, but everything seems to check out. I attempted to run Memtest86 but haven't had much success with that either, and I'm planning to try it again soon.
For more context, I'm using an Intel Core i9-14900HX processor and an NVIDIA RTX 4070 GPU. If anyone has insights or suggestions, I would really appreciate the assistance!
2 Answers
It sounds like you've already done quite a bit of troubleshooting! To get a clearer picture of those BSOD issues, you should gather the minidump files. Check the C:WindowsMinidump folder for any crash logs. If you find some, zip them up and upload them to a file-sharing site like Mediafire or Catbox. Multiple dump files can give us better insights into the problem, so if you only have one, it's worth trying to change your settings for more dumps as explained in this guide.
From what you're describing, this may be another case of memory or CPU-related failure. Your CPU could potentially be defective. It might be worth running a dedicated CPU stress test if you can, as tools like Prime95 can help reveal any underlying issues that the diagnostics might have missed. Since you're still under warranty, you’d want solid evidence of any defects before contacting support.
Is there a reliable way to test this? I've already used Windows Memory Diagnostics and CHKDSK, but nothing turned up. Would running Memtest86 be beneficial?