Hey everyone! So, my Apple ID got unexpectedly marked as permanently disabled, and I'm really trying to figure out what to do next. The only notable thing I did recently was purchase something for $3 in a gaming app, which I hadn't done in years. I reached out to Apple Support multiple times, even spoke with a senior advisor, but they told me my account is gone for good.
The confusing part is that I didn't think I did anything wrong. They suggested I create a new Apple ID, which I did, but now I can't update any of the apps I had downloaded with my old account because it's disabled. My old Apple ID is still logged in on iMessages and FaceTime, and I can still access Find My, but I can't change payment methods or download apps.
Before I completely give up, I wanted to ask if anyone out there has successfully managed to restore their permanently disabled Apple ID by reaching out to the Account Security Team. I can log into my disabled account and log out, so I'm hoping there's a way to get my account back.
Here are a few specific questions I have:
- Has anyone gotten their Apple ID reinstated after being told it was permanent?
- What proof or documents did you provide?
- Is there any specific way to phrase things when talking to Apple Support?
- Is there anything else I can try before committing to a new Apple ID forever?
Any insights or advice would be greatly appreciated!
3 Answers
From what I've seen, there's only a slim chance of recovery—around 2% or so, and it often feels like a coin flip. One thing you could try is to contact Apple directly again and plead your case, possibly mentioning your history with them.
If you have any previous receipts or confirmation emails from them, that might help solidify your side of the story. It might also help to have your case escalated to the Account Security Team if you haven't done that yet.
It sounds like a frustrating situation! Unfortunately, getting a permanently disabled Apple ID back is pretty rare. Most people I know who've faced this didn't manage to recover their account.
It's shocking that a small $3 purchase could lead to such a drastic action. I guess Apple has strict security measures, but I can see why you'd be confused.
If I were you, I'd gather all the correspondence you had with Apple Support and escalate it again, emphasizing that you did nothing wrong. Sometimes speaking to a different representative can yield different results. Good luck!
Just a heads up, there have been instances where users were able to talk their way back into their Apple ID, but it usually requires being super persistent and polite with support. Some people found success when they provided detailed explanations and even proof of identity.
So, when you do talk to Apple Support next, make sure you articulate everything clearly, and don’t hesitate to ask them to escalate your case. You never know—it might just work for you!
I appreciate the tip! I’ll keep that in mind when I next reach out to Apple.
Thanks for sharing that! I’ll definitely try to gather some old receipts to back up my claims.