I've been having problems with my Ethernet connection on my desktop since the end of October. My ISP, Whitesky, is my only option due to my location, and calling them hasn't helped much so far. Usually, when my internet goes down, it's back up in a day or two, but this time it's different.
While WiFi works on all my devices (including my desktop), it disconnects frequently and is super unstable on that one device. None of my roommates use Ethernet, and my other devices can't connect via Ethernet either.
I've attempted some troubleshooting, but nothing seems to fix it. When I try to connect via Ethernet, it shows an unidentified network, but WiFi identifies just fine. I'm convinced the issue isn't with my desktop or the cable because past connectivity issues have always been related to the ISP.
I called the ISP tech support, and one agent was helpful, escalating my issue to another team. They later emailed me, indicating there might be problems with the equipment at my location. Since then, I've contacted them several times, each time being told that my ticket is prioritized and the dispatch team would reach out to me shortly. However, 'shortly' seems to last forever—no one has gotten back to me!
It's been frustrating, and I want to know how to pressure the ISP for real assistance instead of getting the same vague responses. Also, filing an FCC complaint isn't an option right now due to the government shutdown. Any suggestions on how I should proceed?
2 Answers
It sounds like you're dealing with a tough situation with your ISP. Based on what you've described, it’s understandable that you’re frustrated. If your other devices are connecting fine via WiFi, it leans towards something with your desktop or the Ethernet connection specifically, even if it's not apparent at first. Have you tried a different Ethernet cable or connecting your desktop to a different port if that’s possible? Sometimes it can be simple things that lead to the issue.
I feel for you! The whole 'they will get back to you shortly' line is super frustrating. Since you’ve been told there’s an issue with their equipment, it might be worth pushing that point more aggressively. Make sure you document everything—dates, times, who you spoke to, what was said. If they continue to ghost you, that documentation can help. You could even consider posting on social media or a public forum—you’d be surprised how quickly they respond when it becomes public. Just a thought!
Awesome point! I’ll definitely start keeping track of all the details. Publicly calling them out might just kick them into gear!
I've used multiple cables before, and the ISP checked and concluded that something on their end was faulty. Just last week I had a tech confirm that equipment at my unit was offline, so I can't shake the feeling that it's not my hardware causing the hiccup.