Hey everyone! We're a small startup looking to build a simplified version of PagerDuty that gives SREs and DevOps engineers full control over workflows rather than leaving it all to managers. I have an honest question for you: What's genuinely broken or missing in the incident management tools you currently use? I'm not trying to promote anything—just trying to understand the real frustrations faced by SREs on the ground.
If you could change one thing about your incident tool, what would it be?
I'm genuinely interested in whether these complaints are common across the board or if they come from a minority. Also, if you have time, I would love to know:
* What do you actually use your tool for compared to its intended purpose?
* How much time do you spend weekly managing on-call duties versus responding to incidents?
* If the pricing dropped by 50%, would you stick with your current tool or switch to something else?
* Are there any features that your competitors offer that you wish your tool had?
Thanks for your help!
4 Answers
One major issue is just the sheer number of alerts. Sometimes you get overloaded with notifications that are trivial, and then you miss the real emergencies when they hit.
I totally agree—pricing is a huge deal. I haven't tried Grafana on-call, but I've heard it's worth checking out since it's open-sourced. Anyone have experience with it?
A lot of us would say pricing is the biggest issue! I've noticed that if you're not really using all the incident workflows that come with tools like incident.io, they can become surprisingly expensive for what often feels like just a digital pager.
Absolutely! It gets pricey quickly, and yet you can't risk going with something cheap that isn't reliable.
Right? If you can, could you share what features your team relies on and your budget for them?
Honestly, Opsgenie being retired has been a struggle for some of us. Do you have any viable alternatives you're considering?
Happy cake day to you! But seriously, what options do you think are out there?
Just a heads up, Grafana on-call was deprecated a few months ago, so it's not getting updates unless you're using their cloud IRM.