Hey everyone! I hope someone here can help me out. I've got an iPhone 13 Pro Max covered by AppleCare+, and back in July, Apple replaced my display because there was some noticeable haloing around the status bar. They agreed it was a defect, and since the diagnostics failed, they took care of it under warranty.
However, the haloing problem never really went away. It's especially bad when the screen is dimmed in dark settings, like when I have grey backgrounds. I've taken several photos and videos that clearly show the issue.
Recently, I returned to the Apple Store a couple of times. While they couldn't replicate the issue in the bright store light, they did check out my videos and agreed the haloing was visible. Still, they suggested I go through the same display repair again, which I'm hesitant to do since the first replacement didn't fix anything.
When I contacted Apple Support, the second Senior Advisor I talked to mentioned that there was an inconsistency in the diagnostics—one showed a failure, but the next morning it showed a pass, suggesting there might be a hardware issue. Despite that, he said there was no way to approve a device replacement and that he couldn't escalate it any further. My only options were to go back to the store or pay $99 for an AppleCare+ replacement.
I feel stuck in a loop here. This isn't accidental damage; it's the same defect that didn't get fixed in July. Apple states that their repair warranty doesn't expire until the defect is resolved. The paperwork clearly lists the same issues I'm experiencing now.
Has anyone else faced a similar situation where Apple didn't acknowledge a failed repair? Would visiting a different Apple Store help, or is there a specific request I should make to Customer Relations? I'm just trying to have the original problem resolved without getting caught in endless repairs.
If needed, I can share photos showing the haloing too.
Thanks for your help!
1 Answer
I think I see where you’re coming from. They offered to fix the screen again and even suggested a new phone at a replacement price, which is standard for these types of issues. It sounds to me like they’re trying to help you; maybe you could just let them replace the display and see if that solves it.
What I'm looking for is for Apple to acknowledge that the original repair didn’t resolve the issue and treat it as an unresolved defect. If they just do another display swap without recognizing that, it makes it seem like the first fix was a success, which it clearly wasn't. I'm not refusing help; I just want the situation handled correctly.