I recently purchased a prebuilt PC during Black Friday and got it set up without any issues. However, I'm having a major problem now. My setup includes two HDMI monitors, but since my PC only has DisplayPort, I used HDMI to DP cables, and they worked fine initially. I downloaded Fortnite and started playing, but both monitors began flickering and then shut off while the PC kept running. I attempted to fix this by switching monitors and even used the single HDMI port I have, but the crashing persisted. Sometimes, my monitors go black even when I'm not gaming, just sitting at my desktop. I checked the cooling for my CPU and GPU, and everything looks normal. Here are my specs:
- Processor: AMD Ryzen 7 8700F
- Graphics Card: AMD Radeon RX 7700XT 12GB
- RAM: 32GB
- SSD: 1TB
- Video Memory: 12GB
- Brand: IBUYPOWER
I'm pretty new to computers and really need guidance. Any suggestions on what might be causing this issue?
3 Answers
Don't worry about being new to computers; we all started somewhere! First, make sure your GPU drivers are up to date. Sometimes, a clean install using Display Driver Uninstaller (DDU) helps eliminate conflicting drivers. Next, check the settings on your monitors; make sure they are set to recommended resolution and refresh rates in Windows. If issues persist, I’d still recommend looking into the PSU or GPU directly. Good luck!
I think your issue likely stems from the GPU losing power. The flickering and going black usually means the GPU either isn't getting enough power or it's crashing. Since it's brand-new, check these:
1. Reseat the PCIe cables. Sometimes they're not fully connected from the factory.
2. If your PSU is on the weaker side, it might not deliver enough power to the RX 7700 XT.
3. You should also try just one monitor connected via HDMI directly to eliminate any adapter issues.
After reseatings, run some benchmark tests like Prime95 or Furmark to see if there are any failures.
It sounds like your problem could be due to several things. Since the monitors are going out while the PC stays on, it's likely related to your GPU. Here are a few things to check:
1. Ensure that the PCIe power cable for your GPU is securely connected at both the GPU and PSU ends.
2. Your power supply unit (PSU) might not be strong enough for the RX 7700 XT.
3. Reseat your GPU to make sure it's properly connected, as it can loosen during shipping.
4. If none of this works, your GPU could be defective, which is rare but possible.
I'd recommend running some stress tests on your GPU and RAM first, and if that doesn't help, consider returning the PC for a replacement. It shouldn't be crashing like this so soon after purchase.
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