Hey everyone, I'm really struggling with my ASUS ROG STRIX G17 laptop, and I'd appreciate any advice you can offer. A few months back, I started encountering random errors about my power supply being improperly connected. Soon after, my laptop began freezing when I was running on battery power. Recently, it went into a severe boot loop that I managed to escape using commands in the command prompt, but things have only gotten worse since then. Now, every time I power on my laptop, there's no guarantee it will boot correctly; sometimes, I get the dreaded 0xc000001 error. I've tried running 'sfc scannow' multiple times, which found and fixed some issues at first, but now it doesn't seem to be detecting anything. To make things worse, there are strange black lines appearing at the bottom of my screen—what was three lines yesterday is now down to two. I've cleaned out the dust from inside, and even inspected the motherboard, which looks fine. In my Event Viewer, there was one instance of a CPU spike at 120°C, but that seems highly unlikely or I wouldn't be here typing this. I'm at a complete loss and would really love any help you can provide. This laptop is expensive and relatively new!
2 Answers
To really get to the bottom of those BSOD issues, you'll need to dig into those dump files. They’re crash logs that can tell us what exactly went wrong. If your laptop can boot up normally or at least in Safe Mode, check for dump files in C:WindowsMinidump. If you find any, zip the folder and upload it to a file-sharing site like catbox.moe or mediafire.com (since other places can be a hassle). Having multiple dump files is best, and you might need to change the settings to create smaller memory dumps to ensure they’re saved. This info can really help pinpoint your problem! Good luck!
If your laptop is still under warranty, I would recommend reaching out for an RMA (Return Merchandise Authorization). That could save you a lot of hassle. If it’s out of warranty, you might want to back up important files and consider doing a clean install of Windows from a USB drive, making sure to delete the system partition. This could help rule out any software issues.
Unfortunately, it’s out of warranty, and I'm really fearing that it’s a hardware failure.