I'm trying to assist my elderly neighbor who has been charged for Google One and a YouTube membership, but I'm at a loss on how to unsubscribe her since she doesn't have any accounts or login information. She also lacks an email or Apple ID. Her sister purchased her phone and pays for it, yet these charges are going to my neighbor's credit card and I can't figure out how this happened. I've reached out to Google, but their support is unhelpful. I'm considering canceling her card as a last resort, but she has some automatic payments linked to it. Any advice on how to manage this situation?
5 Answers
It's a good idea to contact the credit card issuer. Instead of dealing with Apple or Google directly, reporting it as an unauthorized charge might work better for you. It could lead to a simpler resolution.
Consider the possibility that the charges could be linked to her cellphone provider. It might be worth checking with them as well.
Finding the account that’s causing the charges is crucial. Without that, it might be best to just get a new card to stop future charges.
Just a heads up, canceling the card isn’t always a perfect solution. The charges could still follow her, and she might face collection issues later. Google subscriptions typically tie back to its account, so finding out if there's one registered might help.
Check if you can access her settings by going to Settings > [Her Name] > Subscriptions. You might find the subscriptions there?
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