I'm dealing with an issue where Outlook isn't recognizing the license assigned to a new user after setting up their laptop. I've logged the user into Entra ID and assigned them a license through the Microsoft admin portal. Despite all other Office applications recognizing the license, Outlook keeps displaying an error that the user doesn't have permission to use it. I've tried restarting the machine, resyncing with Entra ID, and even removing and reinstating the license, but nothing seems to work. Is there any way to troubleshoot this and get Outlook to recognize the license? It's really frustrating!
2 Answers
Make sure to check if Outlook Web App (OWA) works for the user as a temporary solution. If it does, it could point to a problem with the Outlook desktop app specifically. It's a good way to see if the issue is license-related or something else entirely.
What type of license are you trying to apply? It might help to double-check that you're assigning the correct one. Sometimes even with a similar name, the license can have different permissions or features. Any idea what could be conflicting?
I assigned the 365 Enterprise Premium license, so it should work. But it's good to double-check just in case.