I'm helping my dad set up a copier for a client and I'm trying to get their Scan-to-Folder/FTP feature working. The challenge is that I don't have access to their router or DHCP settings, which means I can't set a static IP or a reservation for the destination PC. Right now, the PC has a dynamic IP on a Wi-Fi network, and once the lease expires, the scanning will stop functioning. I want to configure the copier to use the PC's hostname instead of an IP address to maintain the connection, but that option isn't working right now. Does anyone have tips on how to get the copier to resolve the hostname, or suggest a way to configure a different IP profile for this network?
4 Answers
Make sure to include the full domain when entering the hostname, like hostname.contoso.local. This should help the rig resolve the IP correctly within the network.
If you know the DNS settings being used by the destination PC, configure the Ricoh copier to use the same DNS server. Then, use the fully qualified domain name (FQDN) of the shared folder when setting it up on the copier. You can test the connection from another device using the same path to ensure it works before replicating the settings on the Ricoh.
For the copier to find the PC using its hostname, you need to ensure that DHCP is set up correctly to provide DNS information. Without that, the copier won't be able to resolve the name. Also, check the SMB level your network is running on; many networks function best on SMB version 2 or 3 instead of the older version 1.
You could technically set a static IP directly on the copier itself, but be aware this might lead to IP conflicts down the road if the DHCP lease expires and other devices are trying to use the same IP. It's a temporary fix until you can sort out the DHCP settings.
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