I recently bought an ASUS TUF F16 from a store in Yongsan Electronics Market in Seoul, where I asked the seller to install Windows 11 Pro for an additional fee. The laptop appears legit, complete with an unactivated ASUS warranty and a real serial number. The seller also offered to install cracked versions of Office and Photoshop for free. However, when I start the laptop, it has a user profile labeled 'Asus,' which I believe the seller set up for driver installations. Despite logging into my Microsoft account, it remains as 'Asus'. I want to migrate my Office for Students 2021 to this account. However, the seller advised against logging into my Microsoft account on the cracked Office suite, which I did anyway, but nothing happened.
I aim to reset the laptop to factory settings to install my legitimate Office suite and set up my Microsoft account correctly. Unfortunately, when I try to reset the PC, it gets stuck at 100% and then displays a message saying, 'Could not reset your device, no changes were made.' I'm concerned that I might lose my Windows 11 Pro during this reset process, but I also want to get rid of the seller's software, which could potentially harm my laptop. Everything else seems fine, so should I just keep it as is, activate the ASUS warranty, and enjoy the free Office and Photoshop?
1 Answer
You should make a Windows installation USB and perform a clean install of Windows. This will wipe everything, including the cracked software, and give you a fresh start. It sounds like your laptop is in good shape, just make sure to create a local user account for any software installations required.
Could you explain how to create that Windows installation USB? I'm heading back to France soon and was wondering if I could just take my laptop to an electronics store for a reset instead.