How to Streamline IT Equipment Returns from Remote Offices?

If you're having issues with employees returning equipment, consider scheduling FedEx to pick up directly from their homes. It makes it easier because they just have to pack it up, and you won't have to chase them down for returns.

In my experience, the key is to escalate the lack of returns to someone higher up in their department. If they see that their budgets are impacted, they'll be more likely to take action. Making sure that somebody is accountable can really speed things up.

Back at my previous job, we had a system where we sent out new laptops with a deadline for sending the old ones back. If employees missed the deadline, their department was charged for the old device. This incentivized managers to make sure everyone returned their gear on time. Maybe applying some consequence for late returns could motivate better compliance?

Have you thought about just handing this off to HR or using a service like Retriever? It’s their job to manage asset returns. It might take the burden off of IT and ensure that the process is handled more efficiently.

This seems more like an office management issue than just IT. Usually, it'll help to get the branch managers involved—once they know that returning equipment is crucial, they can push their teams to comply. I've found that after documenting the requests and giving it to the managers, they handle it without putting pressure on IT. It's essential to keep clear boundaries; don't let yourself be dragged into unnecessary discussions about equipment allocations.