Hey everyone! I graduated with a Bachelor's in Computer Science four years ago, and after working at a small company with outdated tech for a while, I finally landed a job where I was able to make some significant improvements. I migrated our servers to virtual, upgraded to Windows Server 2022, and established a solid backup and disaster recovery plan, among other things. However, I'm feeling a bit lost now since it's been over five months of just tackling daily issues with no real guidance. My suggestions to management for investing in better tools like network monitoring, an IT ticketing system, and cybersecurity support have all been turned down as unnecessary expenses. I'm hoping someone here can share their experiences or tools that helped them advance in similar situations. Any advice would be super appreciated!
1 Answer
You might want to check out Spiceworks for a free IT ticketing system—it also offers some remote support tools. For endpoint management, Action1 has a free tier for up to 100 endpoints, though that might not cover your needs with 331 devices. Also, educating your management on modern security risks could help highlight the importance of cybersecurity investments, which seems to be a concern for you.
Thanks for the suggestions! I'll look into Spiceworks right away. The number of devices we have does complicate things, but it’s worth exploring options. I’ve sent management several emails about security risks, but they brush it off as being overly cautious. I appreciate your input!