I've recently changed the multi-factor authentication (MFA) device for my root account login, and now I'm unable to access my account. I've followed the steps provided, but all I get are automated responses that don't help. I've created a case for support, but they keep redirecting me to the same AI-generated help page.
There's an alternative login process that uses email and a contact method, and while I do receive an OTP via email, I haven't received any calls on my registered number. I'm feeling stuck, and I could really use some suggestions on what to do next.
1 Answer
Unfortunately, root MFA issues can really be tough to handle. AWS support can resolve these, but it often takes time. Make sure your contact number is correct, including the country code, and it's best to try during business hours. If you're not getting anywhere, specifying that this is about a root account MFA lockout might help to escalate it to a human rep. Just a heads-up, there’s unfortunately no workaround if MFA breaks completely.
I’ve been going around in circles for a week now. Even among the AWS support crew, I've received conflicting information. Using Microsoft Authenticator without backup codes is proving to be a hassle compared to Google Authenticator!