I recently had four viruses on my PC, and a Microsoft agent helped me reinstall Windows. Now I'm experiencing stuttering in my games, and they don't seem to be running at the expected 120 fps. I ran both MRT and Malwarebytes after the Windows reinstall, but they didn't detect anything. Could I still have viruses, or is there something else I should check?
4 Answers
It sounds like you're dealing with some potential issues. If the Microsoft agent did help you, make sure you did a clean install, not just a reset. A proper clean install usually solves a lot of problems. Definitely check your graphics drivers too—sometimes they don’t install properly during a Windows reinstall. You can use a tool like Speccy to find your motherboard model and download the right drivers from the manufacturer’s site.
Good point! I’ve had similar issues when drivers were outdated.
And about the Microsoft agent… was there any payment involved? Just clarifying because that's a common scam. If the agent just connected and helped without asking for money, that's different. But if anything felt off, proceed with caution and just do a clean install yourself.
No payment was involved; he only asked for permission to do things for me.
That’s good! But always be wary about remote access.
For the frame rate issues, ensure your monitor’s refresh rate is set correctly in Windows settings. It might still be set to 60 Hz by default, which can affect your game performance. It's a common oversight after a reinstall!
I had the same issue! Checking the refresh rate was a game changer.
Yes! I had to tweak mine too after a reinstall. Definitely check that.
Honestly, if you have any doubts about the legitimacy of that Microsoft support, I’d recommend backing up your data and doing a fresh install of Windows yourself. Just make sure you create a bootable USB. It sounds like you could have lingering issues from the viruses. Plus, if you've lost access to your E: drive, you might need to take ownership of it after the reinstall.
Nuking the PC does sound like a hassle, but could be worth it for peace of mind.
I agree! Better safe than sorry, especially when it comes to malware.
Thanks for the tip! I’ll look into that and make sure I have the latest drivers.