I'm trying to access Microsoft Word but keep getting stuck at the sign-in prompt. When I try to open a document, it prompts me to sign in with the option to either create a new account or sign in with an existing one. After entering the email associated with my Microsoft account and hitting 'Next', it just loops back to the same sign-in prompt. Has anyone else experienced this, and how can I fix it?
4 Answers
Just a heads-up, Microsoft Office isn't free. Do you have an existing subscription? If you’ve had 365 before, you should stay signed in, or else the apps will deactivate. Check if your subscription is linked to an active Microsoft account.
Have you tried going into the settings? Navigate to Accounts -> Work or School -> Add Account. Sometimes that can help refresh the sign-in process and get you going again.
I clicked 'Add account', and it just showed me the prompt to sign in again. No luck there!
Make sure the account you're using has a license for MS 365. Sometimes the version installed on your PC doesn't match the subscription type. It's worth uninstalling what you have and re-installing it directly from your Microsoft account to get the correct version.
I indeed have the 365 subscription, and I reinstalled it via my MS account, but it's still not working.
I can relate! My mom got the 365 subscription years ago, and I've always logged in without issues. Now, suddenly it seems tied to her email only. It's pretty frustrating! Double-check whether it's a family subscription, as there might be changes to sharing permissions.
Exactly! If it's not set up as a family plan anymore, you'll need her email to log in. She might have accidentally switched it when renewing.
I checked my subscription. It's still active, but I have no idea why I can't sign in.