Our team has recently moved into a new office space rented from a co-working company, and we're facing some frustrating WiFi issues. Since we moved in, our connectivity has been all over the place. Some days, the WiFi works great, but other times, it's so bad that we get disconnected from calls on Teams and have trouble syncing documents. Interestingly, other companies in the co-work space aren't reporting any issues, and the tech support team there believes it might be a problem with our laptops instead of their network. Not every team member experiences the problem simultaneously, so it's inconsistent. We all use Windows 11 Pro on Microsoft Surface Laptops (either 5th or 7th editions), and surprisingly, our phones connect just fine even when the laptops are acting up. I'm looking for any advice on what might be causing this issue and how we can fix it.
5 Answers
It sounds like your setup might be at fault here rather than your laptops. You should check whether your company or the co-working space is managing the networking hardware. If multiple laptops are having connectivity issues, it may be due to poor WiFi setup—too many or too few access points, channel overlaps, or even bandwidth limitations could be factors. If you can, connect via ethernet and see if that resolves the problems. You can also run a ping test to check your latency; anything under 25ms is usually solid. Some apps like WiFi Analyzer can help you visualize the WiFi channels around you, which might provide insights.
Honestly, it sounds like a service deficiency from your landlord. Setting up WiFi for an office is a specialized job, and many things could be wrong—from channel conflicts to too many clients on the DHCP server. Make sure someone from your team communicates the seriousness of this issue to the landlord since it's affecting your business productivity. It’s 2026, after all! They should really improve conditions for their tenants.
I second that—get a professional to run a network analysis with Wireshark to see what’s really going on. There could be all sorts of hidden issues causing the problems, or even something shady happening on the network. Relying solely on WiFi can be tricky for a professional environment, especially if you’re dealing with limited bandwidth or network stability challenges.
It's definitely a matter for your management and IT. If building IT isn’t willing to help, you need to involve people higher up to get things resolved. Trying to fix it yourselves could backfire and put you at risk for policy violations.
Sometimes, just turning everything off and on again can help solve weird tech issues. But if that doesn’t work, you could also try only using a wired connection for the laptops when possible. WiFi can be too shaky for important work tasks like video calls.
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