I'm trying to fix a problem with my friend's computer that we built together. It worked well for over a year until a power failure in her apartment caused some issues. When she turned it back on, the fan LEDs weren't functioning, and the CPU debug light on the motherboard turned red, but everything else seemed fine, so we left it as is. However, about a month ago, the computer started showing a Blue Screen of Death (BSOD) with the message `DRIVER_POWER_STATE_FAILURE (0x9F)` while updating the Nvidia drivers. Since I'm not too familiar with BSODs, I just uninstalled the Nvidia drivers and did a fresh install in safe mode without looking at the dump files. The fan LEDs worked again, and the debug light was off, but the power state failure returned after a couple of boots. Now, I have the computer again, and initially, everything was fine, but after a few minutes, the BSOD appeared again. I also noticed that after shutting down, the fan LEDs stayed on. The next startup had the LEDs off and the debug light on, but it's been running for three hours without a BSOD while playing games like Hogwarts Legacy. I'm confused about why it's behaving this way, especially regarding the fan and debug LEDs. I need some guidance on where to look to resolve these issues. Here are the specs and links to the dump files: CPU: AMD Ryzen 5 7500F, GPU: KFA2 4070 Super, Mainboard: Gigabyte B650 Eagle AX, RAM: Kingston Fury DDR5 6000 mts cl 30, power supply: 750W Corsair RMe80+ Gold, NVMe: 1TB Kioxia Exceria Pro
I only have dump files from today and two weeks ago.
1 Answer
It sounds like the issue might be tied to the power management drivers, especially if the dump files are flagging multiple devices. A common culprit for these BSODs on Gigabyte boards is the Gigabyte Control Center software. I recommend uninstalling that first. If it doesn't help, make sure to update your BIOS and grab the latest chipset driver directly from AMD's site. I’ve seen issues with chipset drivers when downloaded from the manufacturer’s site, so stick to AMD’s for safety.
Thanks for the advice! I'll go ahead and uninstall the Gigabyte Control Center and update the BIOS. Should I remove the old chipset driver first before installing the new one?