I have an iPad M4 covered by Apple Care that started having charging issues. I went to the store, and they agreed to replace it, telling me it would take about 10 days. Now that the ten days have passed, I called the Apple Store, and they informed me that they don't have stock and need an additional 10 days to get it. I'm feeling stuck—should I just wait this out? I'm confused about why it's taking so long to get the replacement.
4 Answers
Unfortunately, there's not much else you can do. The store can’t hand over a replacement without having it in stock first. It’s frustrating, but they’re likely at the mercy of supply.
You really only have two choices: either wait for the new iPad or ask for your old one back. It sounds like you’ve already put in your time waiting, so pushing for updates might be worthwhile.
Ten days for a replacement is quite a wait, and asking for another ten days doesn’t look good on their part. You might want to escalate this if you feel it's taking too long.
Wouldn’t it have been easier to just have an empty box sent to your home? You could’ve sent your iPad to the repair depot and received a replacement directly. It seems a bit unnecessary to involve the store for this.
I was told to visit the store when I called for support.
I still have my old iPad. I was told to pick it up once the new one arrives. I talked to the store manager, and they’re trying to get it to me in the next few days.