Hey everyone! I'm looking for some advice regarding Microsoft licensing. I'm not an IT pro, just the main IT person at my company trying to navigate a frustrating situation. We're ending our contract with our Cloud Solution Provider (CSP), and it hasn't been smooth sailing—there have been billing disputes, and we haven't received access that we were promised.
The main problem is with our Office 365 Business Standard licenses. Our licenses are currently in a grace period and set to expire soon, but they still show as active even though we've purchased new ones directly. I'm confused about whether the service will continue working after the old licenses expire and if any of our data will be lost.
I've read that Microsoft should automatically switch to the new licenses without losing any data, but I'm worried about the correct procedures. Also, when I tried to manage the licenses in the admin center, it doesn't let me select the new ones because they are essentially the same as the old ones. Any advice on how to handle this situation? Thanks!
3 Answers
You're correct that Microsoft licenses have a grace period, and you'll have both sets temporarily. Once the old ones expire, the new licenses should kick in without any data loss. So, no worries there—just make sure you're not exceeding the count of new licenses you've bought! It can be a little confusing, but it seems like they're managing the transition for you.
In addition to the licensing questions you've had, consider reaching out to legal counsel. If you're having significant issues with your CSP about access and billing, a strong letter from a lawyer might be necessary to get the information you need. They should also have a plan in place for handing over all your credentials and any needed documentation. Make sure you're prepared so you can maintain ownership over your accounts.
It sounds like you're on the right track! If you've purchased licenses that are identical to the ones from your CSP, seeing duplicates is usually just how the system displays them. You don't need to assign the new licenses manually; just let the CSP licenses expire. Once they do, your new licenses should take over without you needing to do anything else. Just keep an eye on the total number of licenses you have; it shouldn't exceed what you've purchased directly.
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