I recently purchased a pre-built PC, but I'm having some frustrating issues. It often crashes right after I log in. Occasionally, I can make it to the desktop, but then it becomes unresponsive, leading to a crash. The error message I get says "critical process died." Sometimes the PC boots normally, and I can use it without any problems, but more often than not, it requires several restarts to work correctly. I've heard that updating my SSD firmware might help, but I'm not sure if that's the right solution. Does anyone have an idea of what might be causing this?
2 Answers
It sounds like a tricky situation! One suggestion is to check the minidump files after a crash — they can help indicate what's causing the issue. The problem could be related to hardware like faulty RAM or even software issues such as recent Windows updates or driver problems. So it’s worth investigating that. Let me know if you need help with the minidump files!
Since you mentioned that it works in safe mode without any issues, that's a good sign! Safe mode runs a minimal set of drivers, which indicates the problem might be driver-related or due to some software running at startup. Check for any recent updates or incompatible software that may be causing the crash.
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