I purchased an Office 365 license when I got my desktop a few years back, and recently, I bought a new laptop from Best Buy without intending to get another license. A few weeks later, I received a notice from Best Buy for an annual fee which I thought was for the new laptop, so I ignored it. Consequently, I lost access to Office. I tried renewing my subscription but encountered issues, so I ended up buying a brand new subscription and downloaded the apps. However, when I open Word or Excel, it says they are unlicensed and I can't use any functions. How can I get it to recognize my new subscription?
1 Answer
You need to activate Office through your Microsoft account. Make sure you're logged in with the same account you used to buy the new subscription. That account should have the subscription linked. If you check and confirm that your subscription is active, it should work fine afterwards.
So, every time I want to use Office, I need to log into the Microsoft website? That sounds really inconvenient!