As the newly appointed Director of Software Engineering at a small organization with around 25 users, I'm stepping into a challenging situation. The previous IT person retired and handed over responsibilities to me, but he didn't possess admin credentials for our equipment, which has been managed by an MSP for the last 15 years. I've been with the organization for nearly two decades and handle our Linux systems, but my overall IT knowledge is limited. I want to know if it's appropriate to request the MSP to provide credentials for all our devices. I believe having access is important not just because they are our devices, but also due to reporting requirements and past experiences where we faced challenges due to lack of access. My intention isn't to modify anything drastically but to ensure we have some control and understanding of our local network.
5 Answers
Not having those credentials is really surprising! Anyone in a position like yours should have access to their own equipment, in case anything goes wrong. If the MSP resists, you might want to take that as a red flag about how they handle client access. It's your stuff, after all!
You're definitely in your rights to ask for the credentials! It doesn’t make sense that you don’t already have them, especially since you are responsible for managing the systems. If they push back, just remind them that having access is crucial for maintaining the tech efficiently.
You're not out of line for asking at all. The fact that your company has had past issues with access makes it even more important you get the credentials. Just frame the request as wanting better oversight and understanding of your network setup.
Absolutely, if the equipment belongs to your company, you should be able to request those credentials. Given your new role as the head of IT, it makes total sense to have access. If there's any hesitation from the MSP, check your contract and maybe involve your legal team—it could be an unusual situation if they deny it.
It's completely fair to ask. Good MSPs should provide proper documentation and shouldn't hesitate to share access, especially with someone responsible for the systems. If they act defensively, that's a warning sign.
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