I'm looking for advice from anyone who's navigated AppleCare+ claims, especially with repairs or replacements. I live outside the U.S., so policies might differ, but my situation has me confused. Here's what happened:
I took my iPhone in for a screen repair on February 9 while my AppleCare+ was active. By February 11, the service provider told me that the phone's frame was bent, so they couldn't just replace the screen. Instead, they offered me a full device replacement under AppleCare+, which I approved on February 14. At that point, AppleCare+ was still valid (it expired on February 15).
However, because of the weekend, the service request wasn't submitted to Apple until the next business day after my coverage ended. Now, the service provider says Apple denied my replacement because my coverage isn't active anymore, and they're asking me to either pay for an out-of-warranty replacement or take my device back unrepaired.
I feel like I followed the process correctly since the service request was initiated while AppleCare+ was active and the replacement was approved before the coverage ended. Has anyone dealt with something similar? Does Apple generally uphold claims made before the coverage expires? Any advice on how to escalate this or language that has worked for others would be super helpful. Thanks!
2 Answers
That’s a tough situation! As far as I know, if AppleCare+ was active when your repair process started, you should be covered. It's a bit frustrating they canceled it based on an administrative delay. I suggest reaching out to Apple support directly with your repair ID; they often can manually approve it if you explain the situation. Hope you get a resolution soon!
From what I've experienced, when you submit a service request at an Apple Store, you’re generally covered if your AppleCare+ was active at that time. However, things can get trickier with authorized service providers. They might have stricter rules, but I'm optimistic your approval before the coverage expired should work in your favor. Definitely push for support escalation if they still deny it!
Thanks for the tip! I’ll mention the approval timing to support and see if it helps.