Hi everyone! I'm having a frustrating issue with my ASUS VivoBook X513UA M513UA that keeps crashing and showing Blue Screen of Death (BSOD) errors. I've seen a range of errors, from 'KMODE_EXCEPTION_NOT_HANDLED' to 'IRQL_NOT_LESS_OR_EQUAL'. According to the analysis from BlueScreenView, it looks like the problems are linked to ntoskrnl.exe and occasionally amdppm.sys.
I've attempted a bunch of fixes over the years, like reinstalling Windows, tinkering with driver versions, and even disabling Windows updates. Despite all that, the issue remains unresolved. A computer repair shop suggested it might be a faulty internal component, possibly the RAM. While I suspect they could be right, I'm keen on getting a second opinion before proceeding.
I've included some of my minidump files for review. Any insights on what might be causing these crashes and how I can resolve them would be greatly appreciated! Thanks! Minidump files: [https://gofile.io/d/Wk9BNE]
2 Answers
It sounds like the RAM might indeed be the culprit. Have you considered trying a memory diagnostic tool? You could run MemTest64 or use the built-in Windows Memory Diagnostic tool to check for issues. Here's a quick guide on running the Windows RAM diagnostic: [link](https://www.techrepublic.com/article/how-to-detect-bad-ram-with-the-windows-memory-diagnostic-tool/). You can also download MemTest64 here: [link](https://www.memtest86.com/download.htm).
To get a clearer picture of the BSOD issues, it would be great to check for specific dump files, as they provide crucial crash logs. If you can boot into Windows normally or through Safe Mode, you can find the minidump files located in C:WindowsMinidump. Copy those files to your desktop, zip them up, and upload them to a file-sharing site, as some upload options may get blocked otherwise. Having multiple dump files will help in diagnosing the problem accurately. Here's a guide on how to set up Windows to create the right type of dumps if you need that: [link](https://www.tenforums.com/tutorials/5560-configure-windows-10-create-minidump-bsod.html).
I actually tried MemTest about a year ago when the crashes were happening frequently and it didn’t find any errors. I also ran the Windows RAM diagnostics again today, but nothing came up.