I've been dealing with my PC crashing randomly for a while, whether I'm on the desktop, browsing, or trying to play games. I've taken it to a local shop multiple times for help. The first visit, they thought the GPU was faulty, so I replaced it, but the crashes continued with BSODs. Then they reset the BIOS settings and said that fixed it, but the next day it crashed again and booted into recovery mode. On the third visit, they replaced the SSD and reinstalled Windows, claiming everything was fine. But the crashes persisted, sometimes black screening while gaming. The last time I brought it in, they couldn't replicate the issue, but suggested I check the wire connections and warned it might be a CPU, motherboard, or power supply problem. I've replaced the display wires and power cord, yet I'm still having these crashes. Honestly, I'm at my wits' end and could really use some help troubleshooting this, without having to spend more money at the shop. Any advice would be greatly appreciated!
3 Answers
Since you've already gone through a lot of components, my bet is now on the power supply or even the motherboard. Random crashes happening both during idle and gaming usually indicate there could be unstable power delivery. If you have access to a good PSU, swapping that in might be cheaper than replacing the motherboard. Also, check your event viewer after any crash for errors like 'kernel power 41', which would confirm unexpected power loss.
Let's try to gather some logs from your system. You can use a tool that collects various system info and logs, which can help diagnose the problem. Check it out, and make sure you provide the gathered info if possible!
It sounds like a tricky situation! Given that both your GPU and SSD have been replaced and you've reset the BIOS, I suspect it might be a power issue—not the PSU specifically, but possibly fluctuations from your home's electrical system. Try plugging your PC into different wall sockets or using another extension cable. If the problem continues, consider having an electrician check your wiring.
Thanks for the suggestion! I'll give that tool a try and share the logs once I have them.