I've been dealing with issues on my laptop since it updated to Windows 11, so I decided to reset everything in hopes of improving performance. I backed up all my important files to a flash drive and initiated the reset through settings. The process seemed to go smoothly until it reached the reinstall phase. Now, whenever I turn on my laptop, it tries to prepare the installation but instead shows a message saying:
"The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click 'OK' to restart the computer, and then restart the installation."
Every time I click 'OK', it just restarts and the same error pops up again, putting me in a cycle I can't escape. I really need assistance since I can't afford repairs or a new laptop. 🙁
Here's a link to a video demonstrating the issue: [https://youtu.be/dhK2UYD9uAg?si=2FgEfiUZZR6FGFxv](https://youtu.be/dhK2UYD9uAg?si=2FgEfiUZZR6FGFxv)
4 Answers
The reset option in Windows has been known to cause problems. Your best bet is to use an empty USB drive to create a Windows installation tool. Once you follow the steps online, it should help you fix that loop you're stuck in.
If you're really worried about bricking your laptop, don't panic! It's tough to completely brick a PC. Just reset your hard drive or SSD and try reinstalling from a USB. That should do the trick!
Great you backed up! If you have an old MacBook, use it to make that Windows installation USB. Just search for "Windows installation USB" online to find the official instructions. It should be straightforward from there!
Since you've backed up all your files, I recommend doing a clean install of Windows. Instead of trying to reset, create a USB installation drive on another computer. You can find official instructions on how to do this on Microsoft's website. It should resolve the issues you're facing.
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