Has anyone managed to get through to Microsoft support in the past few days? I've been stuck on hold for hours—9 hours just today alone, plus 5 hours yesterday and another 3 hours on Tuesday. I'm using the number 1-800-197-960. Any luck on your end?
4 Answers
Have you thought about asking Copilot? Maybe it could help you find some solutions without having to wait on hold.
I haven't called them, but we have regular meetings with Microsoft for our cases. Honestly, it's usually a waste of time. They don’t provide much help during those calls.
Honestly, the best advice is to skip the call and just search for solutions online. You might find what you need without the wait!
It can really depend on your location, as phone numbers can vary. I suggest checking out this article that lists all the customer service numbers for Microsoft: support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2.
Wow, sounds frustrating! I guess if you have enough volume, they pay more attention. My previous job had to switch to a support partner since we couldn't get direct help from them.