I'm having a tough time with my Dell Latitude 5490 laptop. The Intel Ethernet connection in the device manager is giving me error code 10, indicating that the device can't start properly. It's really confusing because in the network connections, it isn't listed as Ethernet but shows up as Local Area Network with the TAP Network Adapter instead. To make things worse, when I connect the LAN cable, it doesn't work, and I see a low exclamation mark next to the Intel Ethernet connection in the device manager. Any guidance on what I can do to fix this?
2 Answers
Yeah, I had the same issue before! Make sure that you’re installing the correct driver, as sometimes there are multiple options for one model. If the drivers don’t help, check if the Ethernet port is physically damaged or if the cable itself might be the problem. I've also seen instances where simply reseating the network adapter fixed the issue.
First off, try heading to the support page for your laptop model and download the latest driver for your Ethernet or LAN card. Install that and see if it resolves the issue. Also, consider running the built-in Windows troubleshooter for network problems; it might be able to pinpoint what's going wrong.
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