I've been having an ongoing issue with my Dell laptop since the 24H2 update where the screen locks and it goes to sleep after just a few minutes. I've tried adjusting the lock settings to 'never' and set it to sleep only when I close the lid, but nothing has worked. I was hoping the 25H2 update would fix it, and at first, it did, but now it's started doing it again. I tried reinstalling the update that had previously resolved the issue, but my friend advised against it. I even attempted to access the BIOS but I'm not sure what I am doing there. I've checked for any sensors not functioning, but found nothing and the laptop isn't overheating. Any suggestions?
5 Answers
You might want to check if there are any settings that detect when you're away from your laptop. Sometimes laptops automatically lock due to specific software behavior or bloatware from the manufacturer. Make sure you've combed through all your settings thoroughly, not just the ones related to lock and sleep modes.
I got this tip from Gemini, a Google AI tool. Try this link for more help: https://share.google/aimode/O6RRaJBvuonnBrW5W. It could give you additional insights!
If you can, post a screenshot of your settings. It might help to pinpoint the issue better. Sometimes visualizing everything can reveal what settings are potentially out of whack.
Given that the problem started after the updates, it could be that a bug is persisting from previous versions. It might be a good idea to back up your important files and perform a clean installation of Windows—create a bootable USB with the latest version, boot from it, and delete the system partition to start fresh.
Also, check out this video I found that might help you adjust your settings properly: https://youtu.be/NNb6rbpXHa4?si=G5iD5beVn4XvJYH6. Make sure to follow along step by step!
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