I'm looking to run load tests on my application that's hosted on AWS. I submitted a support ticket to announce the testing, but it's been sitting unanswered for 5 days now. The initial response from their AI support just provided some basic guidance on running the tests but didn't clarify how to properly notify support to avoid any risk of account suspension. My plan is to run the tests from a secondary account within the same organization and from local machines, but I want to ensure I have their acknowledgment first.
2 Answers
You might not even need a support ticket for this! As long as you're not trying to flood AWS’s shared services like CloudFront or Route 53, they usually don’t require prior approval for load tests. AWS built their services to handle load testing without messing with other users. It's a good idea to have that ticket for peace of mind, but it’s not strictly necessary. I'd suggest following up on your ticket since it's been 5 days, and then start your tests gradually. Maybe begin with 50% of your target load and watch things closely. That way, if AWS flags something, you'll have proof that you tried to notify them. By the way, what load volume are you aiming for?
Don't stress too much about the unassigned ticket. AWS support can take a while to respond. The good news is, they removed the need for load testing permissions back in 2019. You can proceed with your tests as long as you’re only hitting your own infrastructure. Since your ticket is still open, it's a nice backup to have, so I’d follow up, but you should be fine to start testing soon.
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