I've been trying to create a Microsoft 365 account for my company for the past ten days, and it's been incredibly frustrating. I've faced multiple 500 error messages, but eventually, I managed to get the admin panel working with some assistance. After clearing the cache a couple of times, I finally got to the payment stage but kept getting a "something went wrong" message when trying to make the purchase. I've gone through four rounds of support tickets, with many agents asking me to repeatedly click buy while they watch my screen. They often ghost me after promising to investigate. One support agent escalated my issue to tech support, but after providing a ton of personal and business info as requested, I haven't heard back in five days. Is it just me, or has anyone else experienced this? How can I escape this nightmare?
4 Answers
Honestly, hiring a Managed Service Provider (MSP) could save you a lot of hassle. They know the ins and outs of these setups and might get things sorted faster than dealing with support on your own.
If this process is causing so much stress, you might want to consider if this is the right fit for your needs. Are there really no better alternatives to Office 365 for your office needs?
Have you tried using a different browser? Sometimes that's all it takes to resolve issues like this. It sounds like you're on quite a wild ride with the support team, though! They often rely on AI responses, which isn’t great for troubleshooting specific problems.
Yes, I've attempted Chrome, Edge, and Firefox—I'm losing my mind over here!
It sounds like you might be running into issues with a domain that already has an active Microsoft 365 tenant. If that's the case, I recommend using a subdomain to set everything up while you sort out the main domain situation. It's a way to keep things moving without getting stuck!
Thanks for the advice! Can you elaborate on that? I'm logged in through [email protected] and have connected the domain to this account. Am I missing something?
We're just a five-person startup. Do consultants for setting up MS accounts really exist?