I've been trying to create an Office 365 account for my company for the past ten days, and it's been a nightmare. I started off facing multiple 500 error messages, which included a "cannot decode JSON string null" error. After managing to get the admin panel up and running with assistance from an AI tool, I hit another snag trying to connect our domain. Clearing the cache a couple of times helped, but then I got stuck during the payment process after selecting my subscription plan. Despite following the steps—choosing a plan, entering my card details, and trying to make the payment—I keep getting a "something went wrong" message. I've gone through four rounds of support tickets, where I've been asked to repeatedly attempt the payment. Each time, I was told they would investigate but ended up being ghosted. One agent even hung up on me after agreeing to call me back. The one who escalated the issue to tech support took 40 hours to respond but sent me a long list of information to provide, including proof of billing and my affiliation with the business, which I submitted five days ago without a reply. I'm feeling completely lost and frustrated. Has anyone else experienced something similar, and how can I escape this situation?
4 Answers
Why not consider hiring a Managed Service Provider (MSP) or a good consultant? They can make setting up accounts way smoother, especially for businesses like yours.
To be honest, maybe Office 365 isn't the right fit for your office needs if it’s causing this much hassle. But if you stick with it, perhaps hiring a systems admin could help you navigate these issues.
Have you tried using a different browser? Sometimes that helps clear up weird issues. Honestly, dealing with Office 365 support can feel like they’re just typing your problems into an AI and offering you the answers it spits out. They're not very effective, to be honest.
You might want to check if there’s an existing Office 365 tenant already attached to your domain. It sounds like you could be running into a 'hostile takeover' situation. It might be easier to use a subdomain while sorting out the main one.
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