Hey everyone, I've been dealing with frustrating crashes on my PC for a few months now, especially when I'm using Photoshop. It also crashes during OCCT 3D tests, both throwing the same bugcheck error: 'NTFS.sys system service exception.' I've looked at the minidump files, and they all point to a related failure: 'AV_Ntfs!NtfsSnapshotScbInternal,' which seems connected to the shadow copy service.
I've tried running a bunch of diagnostics like sfc scannow, check disk, and memtest86 without finding any issues. I also did a Windows 11 in-place installation while keeping my files and programs, turned off system restore, but none of that helped. Oddly enough, I could run Futuremark 3D benchmarks without crashing.
I recently reseated the GPU, replaced both the CPU and power supply, so those components shouldn't be the problem. I even tried underclocking the GPU, but that didn't solve it either. The only thing I haven't done yet is a complete clean installation of Windows, but I'm hoping to explore all other options before that.
Here are my system specs:
- Windows 11 Pro
- Ryzen 5600x (originally Ryzen 3600 during the issues)
- MSI B550 Gaming Plus Motherboard
- MSI Nvidia GTX 3070 OC Trio
- 32GB (2x16) Corsair RAM
- Crucial 4TB SSD
- Corsair RM850 PSU (with two separate PCI-E cables to the GPU)
Any insights on this issue would be greatly appreciated; I'm feeling pretty stumped!
2 Answers
It sounds like the issue might be related to your SSD or possibly unstable RAM. I recommend running Crucial's Storage Executive tool to check for any problems or firmware updates with your SSD. It could also be helpful to run OCCT’s storage stress test to see if the crash happens under heavy load. Additionally, consider disabling the volume shadow copy service entirely in services.msc, not just system restore. Also, if you have another drive, moving Photoshop's scratch disk there might help. Lastly, try disabling XMP for your RAM in BIOS to see if it resolves any instability issues.
NTFS usually refers to the file system, so I’d check your storage for failures using the manufacturer's storage tester, which in your case would be Crucial's. If that doesn’t solve the issue, a clean reinstall of Windows might be necessary. Sometimes these deeper file system issues require a fresh start. Good luck!
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