I have a Lenovo LOQ 15ARP9 laptop that suddenly crashed, leaving me unable to boot it up. After multiple attempts to restart, I'm still facing the same ntoskrnl.exe and hypervisor error. I suspect that this might be related to LD Player that I installed recently. I also tried performing a clean Windows installation, but that process crashes midway. Currently, I'm on a ship and can't reach a service center for help. I'm at a loss for what to do next. Any solutions that could help me get my laptop running again?
2 Answers
To troubleshoot the BSOD issue, it's essential to gather dump files, which are crash logs from the Blue Screen of Death. If you can access Windows normally or through Safe Mode, check the C:WindowsMinidump folder for any dump files. If you find any, zip them and upload to a file-sharing service. I recommend using sites like catbox.moe or mediafire.com for easy sharing. If you only have one dump file, make sure to follow some guides online to set Windows to create Small Memory Dumps for better analysis. This insight could help with pinpointing the issue!
When you say you tried a clean install of Windows, did you boot from a USB created with the Media Creation Tool or another method? It's crucial to use a proper setup for installation. If the installation hangs and reboots, there might be an underlying hardware issue or corrupt installation media causing this.
I attempted both methods, using Rufus and the Media Creation Tool, but nothing worked. Installation just freezes and restarts unexpectedly.