I'm considering a career change to become a system administrator, but I have no technical background and I'm unsure where to begin. I'm looking for advice from anyone who has made a similar transition. What steps should I take to get started, and where can I practice my skills?
4 Answers
Your path into system administration can vary depending on what aspect you’re interested in. If you’re leaning more towards desktop support, start experimenting with your own computer. Think of a fun project that keeps you engaged, like building a PC, setting up a home lab, or even creating a media server. On the other hand, if you want to go the infrastructure route, you could install something like Proxmox, which is a free virtualization tool that will teach you subnetting and how to manage virtual environments. These hands-on projects can be really beneficial, and they keep you invested in what you're learning!
One great starting point is to get the CompTIA A+ certification. It’s really geared towards people without prior tech experience and covers the basics of hardware, Windows troubleshooting, and networking. You could also create a free home lab using VirtualBox to practice installing Linux and Windows, set up virtual networks, and handle basic server tasks like managing user accounts. Consider applying for any entry-level help desk or IT support roles—these positions can help you get hands-on experience and typically lead to junior system admin roles after about 6-12 months. You might want to pick up Network+ or Linux+ certifications along the way, and it's often better to avoid expensive boot camps unless you really need a structured environment. Just dive into free resources like Professor Messer videos and start applying for jobs—you’ll be surprised how many non-tech folks successfully switch!
Are the certifications free or paid?
Definitely check out Helpdesk or Desktop Support jobs listed online to see what companies are looking for. Since you don't have a lot of experience, starting in one of these roles is key to transitioning into sysadmin later. A big part of being a sysadmin is researching solutions to problems—it's all about being able to find the information you need. For a practical start, you can check out the YouTuber kevtech for some lab walkthroughs. They won't completely cover every real-life scenario, but they're a solid foundation to build your skills. Good luck on your journey!
Before you jump into certifications, I suggest you get a feel for what system administration entails. Dig into various online resources about desktop vs. infrastructure support. Try out free courses or tutorials that align with what you want to learn. Once you have some hands-on experience, you’ll feel much more confident pursuing those certifications and job positions. Engage with others in forums or groups to keep learning!

In my last job, people worked on tickets for installing patches and managing servers. Does that fall under desktop support?