After the recent incident in Bahrain, our S3 service has become completely inaccessible. We have a business support plan, but unfortunately, the support we are getting is just automated AI responses, which aren't helpful. I can't find any way to contact a human representative for support through the console. Is there any way to resolve this issue, or am I missing something?
3 Answers
I get that frustration! You should be able to create a ticket and speak to an agent directly through the AWS console. Even with a business support plan, you're not just stuck with AI. If you have critical data on S3, consider upgrading to a higher support tier just in case.
I had a chat with our account manager recently, and it sounds like the engineers are still evaluating the situation. The data center affected had serious connectivity issues due to its location. They don't have an ETA for when service will resume, and safety concerns are a big factor. The recovery could take much longer than expected because of various logistical challenges.
Hey, sorry to hear about your troubles! You can access support through a couple of channels. Try opening a new case at http://go.aws/support-center. They also offer phone and chat support at http://go.aws/phone-support if that's easier! Good luck!
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