I've been hearing from several users lately that Adobe Acrobat or Reader isn't opening files correctly. They often have multiple instances running in the background that seem to be stuck. Has anyone else experienced this issue? Should I consider switching back to the classic version of Adobe temporarily? I've found that rebooting the system helps, but only for a while.
4 Answers
This has been a known problem for years and it tends to get worse after certain updates. What I do is create a simple batch file called "Die Acrobat!" that has the command 'taskkill /f /im Acrobat.exe'. It’s saved on the desktops of users facing issues.
Yeah, I've seen a lot of users have trouble with this lately. A quick workaround is to just kill the 'acrobat.exe' processes in the Task Manager instead of rebooting your computer. It can clear things up pretty fast.
I've run into this issue a few times, and reinstalling Acrobat usually fixes it. We have our users uninstall and reinstall it using the Creative Cloud app, and that seems to help.
Thanks! That's on my list of things to try next.
It's helpful for users to remember not to close Acrobat completely after finishing with a PDF. Instead, they could just close the tab. But honestly, that's a tough habit to break for many.
Haha, not my users! They seem to struggle with that too.