Hello everyone! I'm a bit new to AWS and I've recently submitted a request to increase my Lambda concurrent executions quota for a project I'm working on. Initially, I waited 6 days without a response, so I followed up on my ticket to make sure it wasn't overlooked. It's now been an additional 4 days, and I'm still without any feedback. Is this a normal timeframe for AWS support? Am I missing something in the process?
4 Answers
I understand your frustration! Some users say that AWS might not prioritize support for free-tier users. If you're planning to use AWS for your infrastructure long-term, you might want to consider upgrading your support plan for more timely responses.
Just to echo what others are saying, don’t take the long wait as an indicator of poor service specifically for your request. AWS handles a ton of cases, and response times can vary widely while they manage their workload. Hang in there!
How long you wait really depends on your support plan. If you're on the free tier, I think it's common to face longer response times. Just to be clear, paying for a higher-tier support plan usually speeds things up, but 10 days is still pretty rough. Keep in mind that new accounts do generally have more limitations.
It's tough when you find yourself having to request quota increases. Typically, these requests can take a while, especially for new accounts. Quotas are often set low for newer users to help prevent unexpected charges or misuse. That said, be sure to evaluate whether your current architecture needs the increase or if there’s a way to optimize your setup.
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