I'm in a tough situation and need some advice. I returned my iPad because it completely shut off and wouldn't turn on. Now, Apple says they've shipped it back but hasn't provided me with any tracking information. I've been in touch with them multiple times, explaining that I live in a neighborhood where packages can be stolen, and this makes the situation even more stressful. I've filed a report with FedEx and have escalated my case with Apple, but nothing seems to help. I'm just a student who saved up for this iPad over two summers, and I feel like I've exhausted all options. What should I do next?
2 Answers
Have you reported it to the police yet? If Apple isn't being responsive, they might think there's potential fraud involved. Your option could be to dispute the charge with your credit card company. It's a hassle, but that might be your best shot at getting your money back. Good luck!
It sounds really frustrating! I've had a similar experience where they did give me a tracking number when I returned something. If you didn't get that email, definitely follow up with Apple and insist on getting that tracking info. They should take responsibility for the package since they sent it out. Just keep pressing for answers about where it is because they have to work with the carrier to investigate. And if you have a signature waiver, just know it can complicate things for future deliveries, so be careful with that stuff! Also, have you considered shipping your stuff to a safe pick-up point instead of your home if theft is a concern?
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