Hey everyone! We've got a situation where a user has their work and personal email set up using the same address on Outlook. This is causing issues as their email is showing up as 'External' when they send messages. I tried logging in through the Microsoft live site with their email, and it prompted for a password, which raises some concerns about their account setup. As an admin, what steps can I take to resolve this? Should I just advise the user to delete their personal account? If that's the best move, what can they do if they've forgotten the password and can't reset it?
1 Answer
This kind of issue is pretty common. Sometimes users accidentally log in to create a personal Microsoft account with their work email. They hit 'Personal' instead of 'Work' and end up with two separate accounts, which can lead to confusion. The best advice is to tell the user to always use their work account. Unfortunately, you can only guide users; if they make a mistake, it's tough to fix.
So, what do you suggest doing if the user is already past that point?