I'm running a setup where we use Intune's assigned access to turn our laptops and mini-PCs into hardened thin clients through the autopilot process with zero-touch enrollment. Lately, I've been experiencing issues where some devices randomly stop reporting to Intune, leading to compliance check failures. Although I can trigger a sync from the local client settings, Intune doesn't seem to recognize it or update the device status. Since there are no users actually logging in, the only solution I've found so far is to do a fresh start or reset and then restart the autopilot process. I'm hoping someone here has encountered similar issues and knows of a fix that doesn't involve resetting the device.
2 Answers
In our case, we’ve found that some of our hybrid clients sometimes end up with broken Intune registrations, though only a small portion of all endpoints are affected. You might consider reregistering the device, but it requires some registry modifications, cleaning up scheduled tasks and certificates, and then running the deviceenroller tool to sort things out.
One possibility could be that the device is missing a Microsoft Intune Plan 1 Device license. If these are indeed kiosk devices, they don't usually get daily user logins. Licensing for these devices often operates on an honor system, but if it were a widespread licensing issue, you'd expect more devices to be affected, so it's worth double-checking that.
Yep, these are definitely kiosk devices. My understanding is that without a strict enforcement mechanism for licensing, it shouldn't affect all devices equally. It's strange that only a few are having issues.