I recently discovered that my Apple account had been compromised. I received three emails notifying me that my date of birth, security questions, and password were changed on an old account that I barely remember creating around 15 years ago. I don't own any Apple devices and only dealt with Apple products occasionally at work. After getting back into the account and resetting the password, I found that I couldn't change the security questions because the current ones are in Chinese and I don't know the answers. There was a credit card linked to the account, but it belongs to someone in Ohio and I've removed that info. Now I'm concerned because I got another email saying the password was changed again. Is there a way to disable or delete this account? I'd prefer not to reset my password every time someone else changes it, yet I don't want my account to be misused.
2 Answers
It sounds really frustrating! If you can't turn on two-factor authentication by logging into appleid.apple.com, then that account might be considered lost. Since Apple can't help you with disabling it directly, keeping a close eye on your email and any further unauthorized activities is important. Just make sure to avoid any sensitive transactions that could affect your other accounts.
You did the right thing by trying to contact Apple support. Unfortunately, if they can't reset the security questions, there isn’t much you can do from your end. It might be worthwhile to keep monitoring the account and check if any unauthorized transactions happen. Just as a precaution, think about changing passwords on other important accounts too, especially if you used the same password elsewhere.
Exactly! You can’t be too careful. Also, consider setting alerts for any unusual activity on your bank or email accounts.
Yeah, that makes sense. It's such a pain when companies can't help with these situations. Best to keep vigilant!