I bought a 12.9-inch sixth-generation Apple iPad Pro through Amazon Renewed for about $550. It was listed in excellent condition and came from a third-party vendor. After receiving it, I tested the usual features and everything seemed to work properly. The battery showed 93% health with roughly 200 cycles. However, I downloaded the device analytics and had an AI tool review them. It flagged a Gas Gauge Recalibration Failure, showing 14,501 failed Qmax updates versus only 7 successful updates, and suggested that the battery may not be an original Apple part. This is my first refurbished tech purchase, and I am still within the return period. Should I request a replacement or refund, or is this diagnostic warning something I can safely ignore?
2 Answers
I’d return it while you still can and either request a replacement or get a refund. Even if the iPad currently works, the battery warning suggests the device may not match the condition you expected, and it’s better to avoid being stuck with a questionable repair later.
Since it came from a third-party refurbisher, I wouldn’t dismiss the warning completely. AI analysis of analytics logs can sometimes be overly dramatic, but a large mismatch between failed and successful battery-gauge updates is enough to justify having the seller inspect or replace the unit. Keep copies of the diagnostic information and act before the return window closes.
I found the warning by downloading the iPad’s analytics data and asking an AI tool to look for anything unusual. The iPad passes normal tests, but I’m leaning toward returning it because I don’t want to gamble on the battery.