I haven't used my cloud account since last year, when I needed it for school, but I suddenly received a $26 charge. I want to dispute it, make sure my account isn't suspended or terminated, and eventually close the account. My support case was initially handled only by an automated system, so I'm wondering whether there's a better way to reach billing support. I nearly reported the payment as unauthorized through my bank and cancelled the card. Update: The case was eventually resolved. Support was responsive, although the process took some time because of my account plan.
2 Answers
Check the billing dashboard and Cost Explorer first. They should show which service, region, or resource generated the charge—sometimes a small database, storage bucket, IP address, or other resource keeps running after you stop using the account. Once you identify it, shut it down and include those billing details in your support case.
Billing support is the right route for an unexpected charge. Keep the existing case open and provide the charge date, amount, and the billing-service details you found. The account may need to remain active while support investigates, so avoid closing everything until they confirm the dispute and account-closure steps.
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