TikTok worked normally on my Google Pixel 6 Pro at home, but stopped working after I traveled to the United States. The app says there's no internet connection, even though other apps and devices work normally. I've already tried the troubleshooting steps I know, including reinstalling TikTok, but the problem remains limited to this phone. Could this be related to cellular roaming, the Wi-Fi network, or a setting on my Pixel?
2 Answers
First check whether the phone is actually connected through working mobile data or Wi-Fi. If you’re using cellular service abroad, international roaming may need to be enabled by your carrier. If you’re on Wi-Fi, try switching to mobile data or another network to see whether TikTok works there.
Since reinstalling didn’t help, try clearing TikTok’s cache and storage, then restart the phone. Also temporarily disable any VPN, private DNS, or ad-blocking app, since those can interfere with TikTok’s connection. If nothing changes, reset the phone’s network settings and reconnect to Wi-Fi.
Reinstalling didn’t fix it, so I’ll check the VPN and network settings next. The app works on my other devices using the same general location.